Clear delivery information before you order.
We keep the delivery experience straightforward. Shipping methods, delivery charges and estimated timing are confirmed through the checkout options available for your order.
Shipping methods
Available delivery methods are displayed by WooCommerce during checkout according to the shipping options configured for the store and your order.
Delivery charges
The applicable shipping charge, when one applies, is shown during checkout before you place the order. The checkout total is the amount to review before payment.
Estimated timing
Delivery timing depends on the shipping method available for the order and the destination information supplied at checkout. Use the estimate shown at checkout where provided.
Order support
If you need help with an order or delivery, contact Hippo support with your order number so the order can be located and reviewed.
From product selection to delivery.
The store keeps shipping decisions connected to the WooCommerce checkout so the final options and charges are visible before payment.
Shipping questions
Where can I see the delivery charge?
The applicable delivery charge is shown during checkout when a shipping method has been selected or calculated for your order.
When will I see the delivery estimate?
Where the configured shipping method provides an estimate, it is shown as part of the checkout shipping information. Actual delivery depends on the selected method and destination.
Can I change my delivery information?
Review your delivery information carefully before placing the order. If you need help after placing an order, contact Hippo support with your order number.
Where do I get tracking information?
If tracking is supplied through the configured order or shipping workflow, it will be associated with the order. Contact support if you need help locating available tracking information.