Privacy Policy

Last Updated: September 27, 2026

At Hippo Technologies Ltd, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, request our services, or communicate with us.

This Privacy Policy explains how Hippo collects, uses, stores, protects, and may disclose personal information when you interact with our website, products, services, and customer-support channels.

By using our website or purchasing our products and services, you acknowledge the practices described in this Privacy Policy.

1. About Hippo

Hippo provides power and energy products and services, including:

Power banks.
Portable power stations and solar generators.
Solar panels and related equipment.
Inverters and battery systems.
Advanced residential solar systems.
Commercial solar systems.
Solar installations and related services.
Other technology and energy products that may be offered through our website.

For the purposes of this Privacy Policy, “Hippo,” “we,” “us,” or “our” refers to the Hippo business responsible for providing the relevant website, products, or services.

2. Information We Collect

We may collect information that you provide directly to us, information generated when you use our website, and information received from third parties involved in providing our services.

The information we collect may include:

Personal Information

Depending on how you interact with Hippo, this may include:

Full name.
Email address.
Telephone number.
Delivery address.
Billing address.
Account information.
Order information.
Customer-support communications.
Information you provide when requesting a quotation.
Information you provide when requesting solar installation services.

Transaction Information

When you make a purchase, we may collect information relating to:

Products purchased.
Order number.
Transaction amount.
Payment status.
Delivery information.
Refund information.
Transaction date.
Payment method.

Where payments are processed through third-party payment providers, Hippo may not receive or store your complete card or banking credentials.

3. Solar Assessment and Installation Information

If you request an advanced solar system, installation, site assessment, or related service, we may collect additional information necessary to design, quote, install, configure, maintain, or support your system.

This may include:

Property address.
Property type.
Energy requirements.
Appliance information.
Electricity usage information.
Existing electrical-system information.
Solar-system specifications.
Installation requirements.
Site photographs or videos.
Roof or installation-area information.
Information provided during technical assessments.
Information required to communicate with you about installation and maintenance.

We use this information primarily to provide accurate quotations, system designs, installations, technical support, and after-sales services.

4. Information Collected Automatically

When you visit the Hippo website, certain information may be collected automatically.

This may include:

IP address.
Browser type.
Device type.
Operating system.
Approximate location derived from technical information.
Pages visited.
Referring website.
Time and date of visits.
Website interactions.
General usage information.

This information helps us understand how visitors use our website and improve our services, security, and user experience.

5. Cookies and Similar Technologies

Hippo may use cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes including:

Keeping website functionality working correctly.
Remembering preferences.
Understanding website usage.
Measuring website performance.
Improving user experience.
Supporting analytics.
Supporting marketing or advertising activities where applicable.
Detecting suspicious or fraudulent activity.

You may be able to control or disable cookies through your browser settings.

Some website features may not function correctly if certain cookies are disabled.

6. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including to:

Process orders.
Deliver products.
Process payments.
Provide quotations.
Arrange solar assessments.
Design solar systems.
Complete installations.
Provide technical support.
Respond to customer enquiries.
Manage customer accounts.
Process returns and refunds.
Provide warranty support.
Communicate about orders.
Send important service notifications.
Improve our products and services.
Improve our website.
Prevent fraud and abuse.
Protect our website and systems.
Maintain business records.
Comply with legal and regulatory obligations.
Send marketing communications where permitted.

7. Marketing Communications

Where permitted by applicable law, Hippo may send you information about:

New products.
Power banks.
Solar generators.
Solar systems.
Promotions.
Special offers.
New services.
Company announcements.
Relevant educational content.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send important transactional or service-related messages, such as order confirmations, payment notifications, delivery updates, warranty information, or security notices.

8. Payment Information

Hippo may use third-party payment processors to process customer payments.

When you make a payment, your payment information may be processed directly by the relevant payment provider.

Hippo does not intentionally store complete payment-card information unless explicitly required and lawfully permitted for a particular service.

Third-party payment providers may have their own privacy policies and terms governing how they process your information.

9. Sharing Your Information

Hippo does not sell your personal information as a general business practice.

We may share information with trusted third parties where reasonably necessary to provide our products and services.

These may include:

Payment processors.
Delivery and logistics providers.
Installation partners.
Technical service providers.
Hosting providers.
Website service providers.
Analytics providers.
Customer-support providers.
Professional advisers.
Fraud-prevention providers.
Government authorities or regulators where legally required.

We aim to share only information reasonably necessary for the relevant purpose.

10. Service Providers

Some third-party companies may process information on Hippo’s behalf.

For example, a payment provider may process payment information, while a logistics company may require your name, telephone number, and delivery address to deliver an order.

Where we use service providers, we take reasonable steps to require appropriate handling and protection of information.

11. Data Security

Hippo takes reasonable technical and organizational measures to protect personal information against:

Unauthorized access.
Unauthorized disclosure.
Loss.
Misuse.
Alteration.
Destruction.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping account credentials and passwords confidential.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing products and services.
Maintaining customer records.
Processing transactions.
Handling warranties and returns.
Resolving disputes.
Preventing fraud.
Complying with legal requirements.
Meeting accounting and regulatory obligations.

The appropriate retention period may vary depending on the type of information and the purpose for which it is used.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Object to certain processing.
Request restriction of certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request information about how your data is processed.

Some requests may be subject to legal or legitimate business limitations.

To protect customers from unauthorized access, we may need to verify your identity before completing certain requests.

14. Nigerian Data Protection

Hippo is committed to handling personal information in accordance with applicable data-protection requirements.

Where applicable, Hippo will process personal information in accordance with the Nigeria Data Protection Act (NDPA) and other applicable Nigerian privacy and data-protection requirements.

Where your personal information is processed in another jurisdiction, additional privacy requirements may apply.

15. Children’s Privacy

Hippo’s website and services are not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to Hippo without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, payment providers, social-media services, or other external services.

Hippo is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Social Media

Hippo may maintain accounts or pages on third-party social-media platforms.

If you interact with Hippo through social media, the relevant platform may collect and process information according to its own privacy policy.

Information you publicly post on third-party platforms may also be visible to others.

18. Communications With Hippo

When you contact Hippo by email, telephone, social media, website forms, messaging services, or other communication channels, we may retain information from the communication.

This may include:

Your contact details.
Your message.
Order information.
Support history.
Attachments or documents you provide.
Information necessary to resolve your request.

We use this information to respond to you and maintain appropriate customer-service records.

19. Business Transfers

If Hippo undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business transaction, personal information may be transferred as part of the relevant business assets where legally permitted.

Where required by law, appropriate notice or consent will be provided.

20. Legal Disclosure

Hippo may disclose personal information where we reasonably believe disclosure is necessary to:

Comply with applicable law.
Respond to lawful requests from authorities.
Protect the rights or property of Hippo.
Protect customers or other individuals.
Investigate fraud or security incidents.
Enforce our terms and policies.
Protect the security and integrity of our systems.

21. International Data Transfers

Some service providers used by Hippo may operate outside Nigeria.

Where personal information is transferred to another country, Hippo will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data-protection requirements.

22. Accuracy of Your Information

We rely on customers to provide accurate and current information.

You should notify us if information associated with your account, order, delivery, or service request changes.

You may contact us to request correction of inaccurate personal information.

23. Account Information

If Hippo provides customer accounts, you are responsible for maintaining the confidentiality of your account credentials.

Please notify Hippo promptly if you believe that your account has been accessed without authorization.

We may take reasonable steps to secure or restrict an account where suspicious activity is detected.

24. Data Breaches and Security Incidents

If Hippo becomes aware of a personal-data security incident, we will assess the incident and take reasonable steps to contain, investigate, and address it.

Where notification is required by applicable law, we will make the appropriate notification to affected individuals, regulators, or other relevant parties.

25. Changes to This Privacy Policy

Hippo may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes to our products or services.
Changes to our business practices.
Changes to technology.
Changes to legal or regulatory requirements.
Improvements to our privacy practices.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

26. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact Hippo through our official customer-support channels.

Hippo

Power Banks • Solar Generators • Advanced Solar Systems

Website: https://thehippotech.com

Last Updated: September 27, 2026